Customer Service Representative

If you’re a good listener and problem-solver and love helping people, the Customer Service Specialist position is the job for you! On the Customer Service team at Harmony Proteins, you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.

Entry Level Customer Service Specialist Responsibilities

As a confident, professional individual with a rich understanding of Telecommunication technology and services, you will:

• Deliver the ultimate customer experience
• Create a welcoming and exciting environment
• Introduce customers to the product, and promote service exploration
• Ensure customer’s needs are met in a timely manner
• Quickly and completely resolve customer issues
• Demonstrate and educate them on our product lines .
• Contribute to the overall health and performance of our office by supporting daily business operations

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
we rapid test all employees every 2 weeks

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place